Account Portal Overview
To access your account, you have to log in to the Account Portal. Within the Account Portal, you can manage your services at any time and from any location, as long as you have an Internet connection and a browser.
This article contains the following sections:
I. How to log into the Account Portal
II. Account Portal Password Reset
III. Account Portal Password Change
I. How to log into the Account Portal
To log into your Account Portal, browse to the login page at https://secure.solvps.com/ and enter your Email Address and Password.
II. Account Portal Password Reset
If you do not know your password, click on the Forgot Password? link.
Then, enter your Email Address and click on Submit to receive a link with further instructions to reset your password.
If the Email Address you entered matches an existing account, please check your email for instructions on what to do next.
Important Note: The password recovery email is valid for 2 hours.
III. Account Portal Password Change
You can change your current password from within the Account Portal if you already know it.
1. From the Navigation Bar (at the top-right corner of the page), select Change Password.
2. Enter your existing password, then enter a new password twice. Then click Save Changes.
Tips for a strong password:
- The recommended password length is 12 characters
- Use both upper and lowercase characters
- Include at least one symbol (# $ ! % & etc...)
- Don't use dictionary words
For your convenience, there is an available password generator.
3. A green confirmation message will appear at the top of the page to indicate that the password was successfully changed. You can now log in with the updated password.
If you have any further questions that were not answered in this article, please contact us.
